Simply book online through our website, call us at (555) 123-4567, or use our mobile app. Choose your preferred date and time, and we'll send you a confirmation with your driver's details. You can also set up recurring pickups for added convenience.

We offer flexible scheduling Monday through Saturday, 7 AM to 8 PM. Sunday pickups are available for Premium and Executive plans. Same-day service is available for orders placed before 10 AM, subject to availability.

Yes! We provide complimentary eco-friendly laundry bags for all customers. For recurring customers, we also offer branded reusable bags and hangers at no extra cost.

Absolutely! You'll receive SMS and email updates at every stage: pickup confirmation, processing start, quality check, and delivery notification. Our mobile app also provides real-time tracking.

No hidden fees, ever. Our pricing is completely transparent. The only additional charges are for specialty services like dry cleaning or rush orders, which are clearly outlined upfront.

For Essential and Premium plans, additional pounds are charged at $2.50/lb. Executive plan customers enjoy unlimited weight with no extra charges. We'll always inform you before processing overweight orders.

Yes! We offer 15% off for orders over 40 lbs, and 20% off for corporate accounts. Students and seniors receive a 10% discount on all services with valid ID.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers. Corporate accounts can be set up with NET-30 payment terms.

We use premium, eco-friendly detergents from brands like Tide Professional and Persil. For sensitive skin, we offer hypoallergenic and fragrance-free options. All products are biodegradable and phosphate-free.

Our trained specialists pre-treat all stains using professional-grade stain removers. We have specialized treatments for protein stains, oil-based stains, and set-in stains. If a stain can't be removed, we'll contact you before proceeding.

Yes! We specialize in delicate fabrics including silk, wool, cashmere, and lace. Our team follows care label instructions precisely and uses appropriate water temperatures and gentle cycles for each fabric type.

Absolutely! We sort all items by color, fabric type, and care requirements. Whites, darks, colors, and delicates are always washed separately to prevent color bleeding and fabric damage.

We're fully insured and bonded. In the rare event of damage, we'll repair or replace the item at fair market value. All claims are processed within 48 hours with full documentation.

We offer a 100% satisfaction guarantee. If you're not completely happy, we'll re-clean the items at no charge or provide a full refund. Customer satisfaction is our top priority.

Every item is tagged and tracked throughout our process. In the unlikely event an item is lost, we provide compensation up to $500 per item (Executive plan customers receive up to $1,000 coverage).

Yes, you can cancel or modify your subscription anytime with 24-hour notice. There are no cancellation fees or penalties. You can also pause your subscription for up to 3 months.